Frequently asked questions

You can sign up for C-support if you are still suffering from corona symptoms three months after being infected. Those symptoms may vary. Some people mainly suffer from fatigue or are having difficulty concentrating. But many people also suffer physical symptoms like headache, muscle ache, pain in the joints and shortness of breath. Or are suffering from mental symptoms like anxiety and depression. We also see people struggling at work, because they are expected to return to work too soon. Or because they have been ill for one year or longer and are having financial problems due to their absence from work. We are looking at the impact of the symptoms you are suffering from. And do what is needed to improve your situation.

No, you cannot sign up for C-support if you have been infected with corona less than three months ago and are still suffering from corona symptoms today. C-support has been especially founded to help people that suffer from long-term corona symptoms. However, you can read our tips on how to deal with corona on this website. Most people recover within three months. Paramedical recovery care, such as physiotherapy, exercise therapy, occupational therapy, dietary therapy and speech therapy after a corona infection, can help recovery. Click here, for more information about paramedical recovery care.

Yes, you can always sign up for C-support if you are still suffering from corona symptoms three or more months after being infected.

You can sign up for C-support if you are still suffering from corona symptoms three or more months after being infected. C-support has been especially founded to help this group of people.

No, the help offered by C-support’s is free of charge. Does your aftercare consultant recommend paramedical recovery care or other treatments? Please contact your health insurance company. They can tell you more about the reimbursements you are entitled to receive for certain types of healthcare.

Did you get infected after August 2020, but you didn’t get a referral or reimbursement, because you were too late in requesting paramedical recovery care? Or because you need more treatments than the standard number of treatments covered under the insurance?

Please contact us. One of our colleagues will contact you and assess the options. Your report will also help us improve the rules regarding paramedical recovery care. We are collecting all reports to be able to provide the National Healthcare Institute and other organizations with appropriate advice.

A temporary scheme has been set up for people who are suffering from long-term corona symptoms: the paramedical recovery care scheme. Under this scheme, paramedical recovery care is covered by your basic health insurance policy. You do however have to pay the deductible excess. This paramedical recovery care may consist of physiotherapy, exercise therapy, occupational therapy, dietary therapy and speech therapy. However, the scheme is subjected to a number of rules:

• You need a referral from your GP or medical specialist.
• You must request the referral within six months after the acute phase of the disease has passed. For example, did you suffer from fever and were you coughing during the first three weeks of illness? The six-month period will start after those first three weeks. 
• Did you get a referral? You need to make an appointment for recovery care within one month. 
• Recovery care will last for a maximum of six month. Sometimes you will receive additional recovery care. 
• You take part in medical research. 

Go to the website of the National Healthcare Institute for more information about the recovery care scheme and the rules the scheme is subjected to (Dutch only).

No, we cannot help you with any (additional) physiotherapeutic treatments or other paramedical recovery care. We can only give you advise regarding the various options. You can only request a referral for paramedical recovery care from your GP or medical specialist. Contact your health insurance company for more information about the treatments. Please note! Paramedical recovery care is subjected to a number of rules. Go to the website of the National Healthcare Institute for more information (Dutch only).

our basic health insurance policy will cover speech therapy, 10 hours of occupational therapy and 3 hours of dietary advice. You do however have to pay the deductible excess. Did you (already) pay the annual maximum of your excess? Then your costs will be covered by your basic health insurance policy. Have you taken out supplementary health insurance for physiotherapy for example? Then your supplementary insurance will cover the costs for physiotherapy. Please contact your health insurance company with regards to the reimbursement you are entitled to under your health insurance policy. 

Any additional recovery care treatments should start within four months after finishing the first six months of treatment. Otherwise, the results of the first six months of treatment lose their effect.

Are you still suffering from corona symptoms six months after you have started with paramedical recovery care? Consult your GP for additional recovery care. Your GP can usually write a letter of referral for you. In some cases, you need to request a referral for additional recovery care from a medical specialist.

Ask your GP or medical specialist if you are entitled to any additional recovery care. Do they refuse to give you a referral and have you been infected after August 2020? Please contact us.

You have to pay a deductible excess for any paramedical recovery care. Have you (already) paid the annual maximum of your excess? Then your costs will be covered by your basic health insurance policy.

Go to the website of the National Healthcare Institute for more information about this scheme (Dutch only).

No, the use of Solvio is free of charge.

1. Go to the login page of Solvio and click on ‘I cannot log in’. 2. Enter your user name or email address and click on ‘Send’. 3. You will receive an email to reset your account. 

1. Go to the login page of Solvio. 2. Enter your user name and password and click on ‘Log in’. 3. You will receive a verification code via email or via a special app. This personal code is for extra protection of your account. 4. Enter the verification code and click on ‘Verify’. 

Please contact the helpdesk of Solvio via 050 210 02 55. The helpdesk can be reached on weekdays from 08:00 to 18:00 hours. 

Please contact your aftercare consultant. He or she can send you a new link. If you don’t have the number of your aftercare consultant or if you have lost the number, please call the secretary’s office via 073 4400 440. They will forward your call to the right person.

We are in contact with a number of academic hospitals regarding scientific research projects that are being conducted in these hospitals. Furthermore, our medical consultants will contact the doctors in the hospital if necessary. However, this is always done in consultation with the patient.

C-support doesn’t do any research. We do however take on an advisory role. We promote research into (the impact of) COVID-19. And assess research requests, for example for ZonMw.

Yes, that is possible. Please fill in the contact form. One of our medical consultants will contact you. 

Patients can sign up for C-support via our website. They don’t need a referral. Patients who are still suffering from corona symptoms three months after being infected, can sign up. We will answer their questions regarding persistent symptoms or recovery care for example, and help them if they have problems at work.