What is Online Care Plan?
Online Care Plan is a secure online environment for you to log onto. It contains your details and all conversation reports. Furthermore, it offers you the opportunity to easily ask all your questions. We will answer them and schedule an appointment, if necessary. Possibly via the video call option in the Online Care Plan. You can also share information with us, by adding documents to the Online Care Plan.
How to create an account in Online Care Plan?
- fter you have spoken to the aftercare consultant, you will receive an email of Online Care Plan. Please click the ‘Activate’ button in your email to create an account. The link will expire after 14 days. Please note! This email may be directed to your spam folder.
- Fill in your date of birth.
- Go to login details and create a password. The default user name is your email address. You can change your user name if you so desire. Make sure to remember your user name and password, since you will need them to logon to Online Care Plan from now on.
- You will receive a personal verification code for extra security. You can choose how you want to receive the code, via email or via a special app. Enter the verification code in the Online Care Plan and click on ‘Verify’. Each time you log in you will receive a new verification code.
- Now, you have created an account and are logged in. You can view, change and add information to your details if necessary. Or you can contact your aftercare consultant if you have any questions.
Read the manual ‘How to create an account’ (Dutch only) if you would like to know more about the Online Care Plan.
Who has access to your details?
You and your aftercare consultant are the only two persons who can view and add information to your details. If you are supported by a medical or labor consultant, they also have access to your details. Other external parties, such as your GP, company doctor or employer, don’t have access. They can only view your details after you have given them permission to do so.
How does the Online Care Plan work?
We have created a manual to explain the features of the Online Care Plan.
Frequently asked questions
Please contact the helpdesk of Online Care Plan via 050 210 02 55. The helpdesk can be reached on weekdays from 08:00 to 18:00 hours.
1. Go to the login page of Online Care Plan. 2. Enter your user name and password and click on ‘Log in’. 3. You will receive a verification code via email or via a special app. This personal code is for extra protection of your account. 4. Enter the verification code and click on ‘Verify’.
1. Go to the login page of Online Care Plan and click on ‘I cannot log in’. 2. Enter your user name or email address and click on ‘Send’. 3. You will receive an email to reset your account.
